NATURAL GAS SERVICES
To APPLY For Gas Services
If you are not already a Village of Dupo customer, please contact the Village gf Dugo to request service or by stopping by the Village of
Dupo Hall business offices. An “account opening” charge fee will appear on your first bill. We may request a security deposit if
satisfactory credit has not been established. Each month your bill will include a customer charge for each meter on your account, regardless
of gas usage.
To Transfer Your Service
If you plan to relocate and need to transfer your natural gas service, we appreciate hearing about this ahead of time. We want to help
make your move run smoothly.
To Discontinue Service
If you wish to have your gas service turned off, please let us know promptly. We need to read the meter in order to close your account
and bill you properly. Please help us by providing easy access to your meter.
About Your Gas Meter.
The Village of Dupo reads your meter every month. in order to read your meter, we need to have access. Please keep your shrubs trimmed
and restrain your dog when our meter reader visits.
Reading Your Gas Meter
Reading your meter is easy! Village of Dupo uses two kinds of meters for residential customers. One is a direct dial meter that can
be read like a digital clock the other type of meter has a dial like the illustration in Section V at the end of this handbook.
Meter Tampering is Illegal
Tampering with natural gas meters and piping endangers the lives and property of yourself and others. This act may lead to discontinuance
of service, criminal prosecution, or both. Ultimately, this unlawful act affects everyone. If you know of someone tampering with gas lines
or meters, please call the Village of Dupo Hall. All information will be kept confidential.
Paying Your Natural Gas Bill
Village of Dupo may from time to time estimate your natural gas bill based upon the size of your appliances or past usage. Please give
Natural Gas a call if you have a question about your bill. You may pay your gas bill by mail or in person at your Village of Dupo Hall.
When paying by mail, be sure to include the tear-off payment portion of your bill with your check or money order. Monthly bills are due
by the date indicated on the bill. “If you foresee difficulty in paying your gas bill, please call our Village of Dupo Hall. We will gladly
work with you to make payment arrangements. It is important to call us to avoid service disconnection.
Understanding Your Natural Gas Bill
The Village of Dupo sends you a bill each month for your gas usage. Your bill includes a customer charge plus a gas charge that is
calculated from your natural gas usage and the cost of gas for your service period. Your actual usage for the billing period
is calculated from your previous and present meter reading. The date your meter was read is also included on your bill. Each month
the cost of natural gas is calculated based upon the following factors:
Cost of Wholesale gas
Pipeline Transportation Costs
Village /City Distribution Costs and Overheads
This cost is then multiplied by your natural gas usage. This charge is then added to your customer charge and a State Utility Tax
to get your total monthly bill (Amount Due).
During normal working hours or after normal working hours no service charge will be made to light a furnace or any pilot light on any
appliance if the Village of Dupo is responsible for loss of gas service. No charge will be made at any time to check a possible gas
leak. As a rule, if it involves human safety such as a gas leak or a furnace pilot out in cold weather, no charge will be made.
Right of Entry
Village of Dupo shall have the authority to enter any building, structure or premises at any reasonable hour for the purpose of
making inspections. In the case of an emergency, Village of Dupo shall have the right of entry at any time, provided such entry is
necessary in the interest of public safety.